Rose Details Women’s Salon Policy

We kindly ask our valued clients to understand the policies outlined below. These policies are designed to protect the rights of all parties and to comply with the regulations and instructions established by the competent authorities.

Our policies include a Cancellation, Postponement, and Service Modification Policy; a Refund Policy; a Booking and Appointment Confirmation Policy; and a Compensation Policy in case of damage. We kindly request that you read them carefully before receiving services.

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Cancellation, Postponement, and Service Modification Policy After Booking and Payment

First Clause: If the request is due to the client:

Invoices for services cannot be canceled. However, modifications can be made by adding or changing services based on availability through customer service. Any remaining balance must be paid if applicable. This request must be made within a sufficient time frame before the service and is subject to customer service approval.

If the service has been provided (in whole or in part) or if insufficient notice is given before the scheduled time, the invoice cannot be canceled.

Invoices cannot be canceled, but appointments can be postponed once. Postponements must be scheduled within dates determined by management and must not exceed 15 days from the invoice issuance date. The request must be made at least 24 hours in advance for in-salon services and 48 hours for at-home services. Postponements must not result in harm to the salon, such as during peak seasons when other bookings may be declined.

Invoices with discounts or promotional offers are non-cancelable. Services of equivalent value can be exchanged during the promotional period, and the service must be executed within three days of the invoice date.

Products cannot be returned or exchanged after leaving the salon, in line with a Ministry of Commerce directive stating: "Cosmetics, perfumes, accessories, and undergarments are not subject to return or exchange policies."

Free services and touch-ups are subject to the time frame specified by the specialist. These cannot be modified, changed, or canceled from the invoice.

Second Clause: If the request is due to the salon:

For service postponements, the request will be accepted, and the services on the invoice will be postponed. Additionally, clients will receive services worth 50% of the invoice value as compensation, to be used within three months from the invoice issuance date.

For service cancellations, the request will be accepted, and the invoice will be canceled. The client will receive a credit of 20% of the invoice value to be used within three months.

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Refund Policy

First Clause: If the request is due to the client:

Deposits are non-refundable and cannot be compensated in any form if the salon incurs damages, such as loss of bookings during peak seasons.

Refunds for service or product invoices are subject to the deduction of bank fees, depending on the bank’s policy. For example:

   - Mada cards: 8/1000 per transaction. 

   - Credit cards (VISA): 2.5% per transaction, plus any other applicable fees.

Refunds for network payments take 7 to 15 business days, while cash refunds are processed immediately.

Refunds for payments made via bank cards or transfers are issued to the same card or account used by the client.

15% deduction from the invoice value applies in cases of a second cancellation by the same client or if a service is postponed and later canceled.

Second Clause: If the request is due to the salon:

Refunds will be processed within 48 hours without any deductions for bank fees or other charges.

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Booking and Appointment Confirmation Policy

We strive to maintain flexibility in our booking and scheduling policies to meet your satisfaction.

Bookings are confirmed after a deposit of no less than 15% of the invoice value is paid. Both the client and the salon are required to agree on a clear appointment time, and the client must arrive on time to receive the service.

If the client is more than 10 minutes late, the salon reserves the right to reschedule the appointment at its discretion.

Clients are entitled to receive their services on time. If the salon delays service by more than 10 minutes, the client is eligible for 10% of the invoice value in complimentary services. If the delay exceeds one hour, compensation will be provided according to Clause 2, Paragraph 1 or 2, of the Cancellation, Postponement, and Service Modification Policy.

Clients cannot demand compensation or enforce booking rights without prepayment. Bookings are subject to availability as determined by customer service.

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Compensation Policy for Damages

As a beauty and cosmetology salon, we use cosmetic products that may contain potential allergens. Clients are fully responsible for understanding the potential side effects of these products, and the salon disclaims liability for such effects.

Clients must inquire about any product and disclose their health conditions before receiving services.

The salon is not liable for damages caused by misuse, negligence, or client behavior.

In the event of an error or injury caused by employees or salon tools, compensation will be determined by the salon based on the extent of the damage.

The salon is not liable for services with immediate results where the product, method, and outcome are clearly communicated and widely recognized as safe.

Any damage or error must be reported on the same day and within 12 hours.

Once the client leaves the salon without raising any objections to the service or its results, they forfeit the right to request cancellations or compensation unless clear and proven damage exists.

Clients must follow the specialist’s instructions and use the products provided for the service. External factors, such as using shampoos or conditioners not suitable for hair treatments, are not the salon’s responsibility.

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The salon management reserves the right to amend the Cancellation, Postponement, and Service Modification Policy; Refund Policy; Booking and Appointment Confirmation Policy; and Compensation Policy at any time. Amendments take effect immediately upon publication on the salon’s website.