Rose Detail’s Beauty Salon: Rights & Privacy Policy

At Rose Detail, we value your time as much as our commitment to excellence. These policies have been established to ensure a premium service experience that meets your expectations and safeguards the rights of all parties in accordance with local regulations and industry standards.

I. Booking & Appointment Policy

1. Confirmation: Bookings are confirmed only upon receipt of a non-refundable deposit. This represents a mutual commitment between the center and the client.

2. Unsecured Bookings: In the absence of a prepayment, the center is not obligated to reserve a time slot or provide compensation for any unavailability. Bookings in this case are subject to availability as determined by customer service.

3. Punctuality: We offer a 5-minute grace period. If a client arrives late, the management reserves the right to modify or reschedule the appointment based on the day’s availability.

4. Our Commitment to You: If the center exceeds a 15-minute delay in starting your service, the client is entitled to compensation (10% value of the bill in complimentary services). If the delay exceeds one hour, the client may choose between 30% in additional services or a full cancellation with a 20% store credit.

II. Cancellation & Modification Policy

1. Client-Initiated Requests:

• Non-Cancellable Invoices: Once paid, invoices cannot be cancelled. However, services may be modified (upgraded or swapped) prior to the appointment, subject to availability and management approval.

• Rescheduling: Appointments may be rescheduled once only, provided the request is made 24 hours in advance (for salon services) or 48 hours in advance (for home services). The new date must be within 15 days of the original invoice date.

• Peak Seasons: Cancellations or rescheduling are strictly prohibited during peak seasons and high-demand periods to avoid operational losses.

• Promotions & Discounts: Discounted bills or promotional offers are final and non-cancellable. Services must be rendered within 3 days of the invoice date.

• Retail Products: In accordance with Ministry of Commerce regulations, cosmetic products, perfumes, and accessories are non-returnable and non-exchangeable once they leave the premises.

• Complimentary Services & Retouches: These are subject to the specific timeframe determined by the specialist. They cannot be modified, cancelled, or exchanged for cash value.

2. Salon-Initiated Requests:

• Rescheduling: If the salon initiates a change, the request is handled immediately with a 30% value compensation in additional services, valid for 3 months.

• Cancellation: A full refund will be issued immediately, along with a 20% additional store credit valid for 3 months.

III. Refund Policy

1. Deposits: Deposits are strictly non-refundable if the salon incurs a loss of opportunity (e.g., missed appointments during peak seasons).

2. Transaction Fees: Refunds initiated by the client are subject to the deduction of administrative and bank processing fees, including but not limited to: 0.8% for Mada transactions and 2.5% for Visa/Mastercard/Credit Cards.

3. Processing Time: Digital refunds via POS/Online Gateway take 7 to 15 business days. Cash refunds are processed immediately.

4. Payment Security: Refunds will be processed exclusively to the original cardholder and the same card used for the transaction.

5. Administrative Deductions: A 15% administrative fee will be deducted in cases of a second cancellation by the same client or if a refund is requested following a prior rescheduling.

IV. Liability & Damage Disclaimer

1. Allergies & Health: Due to the nature of cosmetic materials and potential allergens, clients must provide full disclosure of their medical history or skin sensitivities before the service. The center assumes no liability for undisclosed conditions.

2. Post-Service Conduct: The center is not responsible for any adverse results arising from the client’s misuse or behavior after receiving the service.

3. Professional Error: In the rare event of a technical error by staff or tools, compensation is determined by management based on a formal assessment of the proven damage.

4. Claim Window: Any claims or objections regarding a service or error must be filed within 12 hours of the service time.

5. Final Acceptance: Departure from the salon without an immediate objection constitutes final acceptance of the results. No subsequent claims for cancellation or compensation will be entertained.

6. Aftercare Compliance: Clients must follow the specialist's aftercare instructions (e.g., using specific shampoos). The center is not liable for results affected by external products or improper maintenance

Note: Rose Detail’s management reserves the right to amend these policies at any time. All updates are effective immediately upon being published on our website.